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An act of mindfulness. Making a difference.
[prompted to write inspired by the video
documentary about how amazon and google cares for its sales boys, delivery boys
by gifting them customized bike-helmets and head gears]
What
if one of us [service users or consumers] swapped positions with one of those
people who provide services to us – like the guy at petrol re-fill station or
the parcel delivery boy or mail delivery boy or your maid or the one who just
did your facial or your cab driver or the air hostess or the usher in a cinema
hall or your daily newspaper delivery boy or your apartment security guard or
the cashier at the supermarket? Would we remain un-complained if our acts of
services went unnoticed or un-credited? Would we not frown our faces if none of
the people who take services from us never even bothered to look at us in our
eyes and say a simple sweet word: ‘thank you’; ‘God bless you’? So what? Does
it really matter? We are getting paid anyways aren’t we?
We
have got into a habit of almost ‘ignoring’ these people who selflessly [well,
they are paid…] provide different services to us without a complain. We always
‘seem’ to be in such a hurry to finish our mundane tasks, we completely forget
to even utter a single word of thanks to these people, failing to realize they
make such a difference to our lives. It takes a fraction of a second. Or even a
small expression on our face – which will perhaps express our gratitude to them
without making the effort to say anything. It will make a difference to them.
May be some of them may even ignore or ‘duh’ it away, but for many, a simple
thanks will make a big difference. These are serving us, perhaps cause they
have no choice. Perhaps they need the money they earn from the few hours of
efforts they put in to give us the best services. Some are trained, some are
beginners. Perhaps they are not as financially stable as us; perhaps they do
not have even basic facilities in their homes like we do. Perhaps they do not
have so many choices. But they are forced to work like this.
I
personally feel, it is wrong to ‘assume’ that once they have provided us with
their part of the service, for which their recruiter is supposed to train them
[and we expecting their perfection] and we have ‘paid’ them with money, its
done. The interaction ends there – no it doesn’t. it makes no harm to ask the
post mail boy if he needs to have a sip of water, or to ask your driver if
everything is okay in his family. Or to check with the pizza delivery boy if he
found it too difficult to find your address. Perhaps, it will take away some of
their tiredness or pain that they have taken to ensure you get your service as
per your demand.
We
may sometimes regret not having expressed our gratitude to those young children
who provide us service only after we hear about an unfortunate incident
happening to them. But its too late to say thanks. Once we come across an
opportunity to thank them, in whatever way, we must not miss it. Some day we
may want to be thanked for something we have done for someone [even if with a
selfless intent]. It will be an act of goodness on our behalf and bring a smile
to their heart if not to their face. It could make a difference to their world.
How about this: how happy will they feel, apart from being content, when they
collect a thousand thank yous and God bless yous at the end of the day…
I
have made a difference [to my approach]. Have you?
fromthechokl8diaries.blogspot.in
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